Terms and conditions

General Terms

Cancellations and Postponements: Booking cancellations and postponements must be made 48 hours prior to their engagement otherwise a standard cancellation fee of $80 will occur.

Complimentary First Session: Limited to 1 per customer. Please note, no files will be given out unless the time has been paid for.

Behaviour: Studio Truth is a safe, positive and inclusive space. Studio Truth reserves the right to evict and/or ban anyone from its premises that is considered a threat to that environment.

Finance

Finance: If a project is not paid in full and in advance, or 50% upfront and 50% at the end, it is considered a payment plan and is subject to a 5% flat fee.

Booking Restrictions: Scheduling limits may apply to payment plans that fall below a certain threshold. ie a payment plan on a $150 pw plan may be limited to 1 x 3 hour session booking per week.

Payments & Refunds

Currency: All pricing is in AUD.

Payments: The CLIENT is responsible for all money due to the COMPANY, and shall make payment to the COMPANY. Payment can be made by cash, bank transfer, Square, Visa, MasterCard or American Express.
All recordings and masters will remain the property of the COMPANY until receipt of final payment.

Overtime Fee: All sessions must end by the stated booked time, sessions that run over their allotted time may be subject to a fee of $5 per minute overtime.

Refunds:
If there is a fault or technical issue with any product supplied please get in touch with our team to resolve this issue within 30 days, possible resolutions may include studio credit or refunds. This is the only circumstance in which a refund may be given.

Credit: All purchases included but not limited to: gift certificates, recording credit, packages and prepaid session time; that have not commenced within 12 months from date of purchase are subject to expiry.

Late Charges: If no payments have been made to an owing account in more than 14 days, Daily 5% interest charges may begin to accrue. If no payment has been received to an owing account in 21 days further legal action may be taken.

If you cannot pay your account within 21 days we strongly urge you to contact us to come to a resolution.

Discounts and Sales: Studio Truth is a premium service, there are no discounts or sales and there will not be in the future.

Files, formats and stems oh my!

Formats: All Mixes/Masters will be delivered as 16bit 44.1kHz WAV files unless previously arranged otherwise.

Downloads: Mixes/Masters/Stems are sent via a cloud service, they will be held there for 7 days. Recordings may be kept in our archives for future use however it is not the company's responsibility to hold recordings after a project has been completed.

Revisions: All Mixes include 3 revisions and all Masters include 1 revision. Further revisions can be purchased at $35 each. This does not cover the inclusion of any additional parts added after completion of the first Mix/Master. Eg: If mixing and mastering have been completed and you wish to add an element to the track then both mixing and mastering will be charged again in full. If after mastering you require a mix revision then mastering will need to be paid for again in full.
Please talk to your engineer if you do not fully understand these terms completely.

Signing Off on Mixes Prior to Mastering: Once a mix has been signed off as “ready for mastering” taking it back to any previous stages of the production process may incur additional fees.

Additional Bounces: All bounces excluding final mixes, final masters and revisions are considered “Additional Bounces” each Additional bounce is purchasable at $35 each.

Stems & Pro Tools Sessions: Our “Stem Service” is available to you at anytime and charged at a rate of $90ph. Please allocate sufficient time for rendering to take place. We do not provide Pro Tools Sessions.

updated 11/9/2019