Terms and conditions
Formats: All Mixes/Masters will be delivered as 16bit 44.1kHz WAV files unless previously arranged otherwise.
Payments: The CLIENT is responsible for all money due to the COMPANY, and shall make payment to the COMPANY. Payment can be made by cash, bank transfer, Square, Visa, MasterCard or American Express.
All recordings and masters will remain the property of the COMPANY until receipt of final payment.
Refunds: If there is a fault or technical issue with any product supplied please get in touch with our team to resolve this issue within 30 days, possible resolutions may include studio credit or refunds. This is the only circumstance in which a refund may be given.
Downloads: Mixes/Masters/Stems are sent via a cloud service, they will be held there for 7 days. Recordings may be kept in our archives for future use however it is not the company's responsibility to hold recordings after a project has been completed.
Complimentary First Session: Limited to 1 per customer. Please note, no files will be given out unless the time has been paid for.
Revisions: All our Mixes and Masters come with a “Revision Guarantee”. This means we make as many revisions as we need to, to ensure your satisfaction with our service. This does not cover the inclusion of any additional parts added after completion of the first Mix/Master.
Signing Off on Mixes Prior to Mastering: Once a mix has been signed off as “ready for mastering” taking it back to any previous stages of the production process may incur additional fees.
Credit: All purchases included but not limited to: gift certificates, recording credit, packages and prepaid session time; that have not commenced within 12 months from date of purchase are subject to expiry.
Booking Restrictions: Our free consultations are limited to one per customer. Scheduling limits may apply to payment plans.
Cancellations and Postponements: Booking cancellations and postponements must be made 48 hours prior to their engagement otherwise a standard cancellation fee of $80 will occur.
Late Charges: If no payments have been made to an owing account in more than 14 days, Daily 5% interest charges may begin to accrue. If no payment has been received to an owing account in 21 days further legal action may be taken.
If you cannot pay your account within 21 days we strongly urge you to contact us to come to a resolution.
Finance: If a project is not paid in full and in advance, or 50% upfront and 50% at the end, it is considered a payment plan and is subject to a 5% flat fee.
Discounts and Sales: Studio Truth is a premium service, there are no discounts or sales and there will not be in the future.
Overtime Fee: All sessions must end by the stated booked time, sessions that run over their allotted time may be subject to a fee of $5 per minute overtime.
Currency: All pricing is in AUD.