Terms and conditions
Formats: All Mixes/Masters will be delivered at 16bit 44.1kHz unless previously arranged otherwise.
Payments: The CLIENT is responsible for all money due to the COMPANY, and shall make payment to the COMPANY. Payment can be made by cash, bank transfer, Square, Visa, MasterCard or American Express. All recordings will remain the property of the COMPANY until receipt of final payment.
Refunds: If there is a fault or technical issue with any product supplied please get in touch with our team to resolve this issue within 30 days, possible resolutions may include studio credit or refunds. This is the only circumstance in which a refund may be given.
Downloads: Mixes/masters/stems are sent via a cloud service, they will be held there for 7 days. Recordings may be kept in our archives for future use however it is not the company's responsibility to hold recordings after a project has been completed.
Cancellations and Postponements: Booking cancellations and postponements must be made 48 hours prior to their engagement otherwise a standard cancellation fee of $80 will occur.
Further Charges: If no payments have been made to an owing account in more than 30 days, Interest charges may occur.
Finance: If a project is not paid in full and in advance, or 50% upfront and 50% at the end it is considered a payment plan and is subject to a 5% flat fee.
Discounts and Sales: Studio Truth is a premium service, there are no discounts or sales and the will not be in the future.
Currency: All pricing is in AUD.